Refund policy

Last updated: October 16, 2026

We want you to love your Suupia rug or doormat. If you are not satisfied, you may return eligible items within 30 days of delivery.

Eligible returns

• Items must be unused, unwashed, and in their original condition and packaging.
• Please contact us before sending anything back so we can issue a return authorization.
• Rugs and doormats are made to order. Because each item is produced for your order, custom-sized or personalized items cannot be returned unless they arrive damaged or defective.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not the item you ordered, email us within 14 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.

How to start a return

1. Email support@suupiacentral.com with your order number and the reason for the return.
2. We will reply with return instructions and the return address.
3. Ship the item back with tracking. Unless the item is damaged, defective, or incorrect, return shipping costs are paid by the customer.

Refunds

After we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Order changes and cancellations

Because items are made to order, please contact us as soon as possible if you need to change or cancel an order. We can only cancel orders that have not yet gone into production.

Contact us

Suupia Central LLC
117 S Lexington St, STE 100, Harrisonville, MO 64701, United States
Phone: +1 (816) 579-6767
Email: support@suupiacentral.com